Frequently Asked Questions

Should you cancel under the Distance Selling Regulations as part of our Terms & Conditions it will be your responsibility to return the goods, at your cost, to the below address enclosing a copy of your cancellation letter, or returns reference.

Cancellation Department
Musical Images,
171 Station Road,
Edgware,
Middlesex.
HA8 7JX

Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 14 calendar days of delivery (starting the day after you receive the goods). This is your UK statutory right.

This will apply to your order unless you order Video, DVD, Blu-Ray, Audio, Multimedia and Software where the item has been unsealed or personal care products such as shavers or hair products where for reasons of personal hygiene we are unable to accept returns except where faulty.

Should you cancel the contract we will then refund you the price you have paid for the goods and standard delivery but not any service provided by us, such as a gift-wrap service or a special delivery service. You are under a duty to take reasonable care of the goods until they are back with us.

To cancel under Distance Selling Regulations please either contact our Customer Services department on websales@musicalimages.co.uk or write to us at the below address:

Cancellation Department
Musical Images,
171 Station Road,
Edgware,
Middlesex.
HA8 7JX

Refunds will be processed within 14 days of receiving the goods back.

If an item has been used, or accessories are missing a deduction will be made from your refund.

We aim to deliver your order within the timescales quoted in the ‘availability’ field. These timescales are provided to us by the manufacturers and may from time to time be subject to short delays. Where this happens we will be honest and transparent with you and inform you that there may be a delay. If you need your order urgently and don’t want to wait then we will happily sell you an alternative model or even cancel your order if you wish. To query a late order please contact us at websales@musicalimages.co.uk.

We cannot guarantee this service as we deliver through various channels. Depending on who is delivering your order we might be able to provide some assistance. Certain courier methods may be able to arrange to call you within a period before they deliver to allow you to be at the delivery address. This may be subject to further fraud checks. Please discuss this with the operator when you are arranging delivery to see if this facility is available. Please note that our deliveries run between the hours of 8am and 8pm but may over-run due to circumstances out of our control. In some cases traffic may result in your delivery being later than expected.

This refers to the manufacturer timescales in supplying the goods. Whilst these are usually accurate there can occasionally be delays which we aim to notify you of.

We take payment at the point of ordering. This is primarily to reduce the incidence of fraud and to help with the detection of fraud which enables Musical Images to keep our prices keen. Also we frequently have to make many special orders to many suppliers whom we have to pay on special terms. We aim to deliver to you promptly and therefore your money is only with us for a relatively short time. At all times prior to delivery you are entitled to cancel your order. 

You can pay by any Visa or MasterCard credit card or by Maestro, Solo or Delta debit card. In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. You may also pay by cheque or postal order if you wish.

Please note, we do not accept payment made by credit or debit card from foreign banks. If you attempt to make payment using such a card the transaction may authenticate however we will then refund the order to the same card in GBP Sterling. Musical Images will not be liable for any differences in monies taken by the website and subsequently refunded where currency fluctuations have occurred.